Shipping Policy
Effective Date: July 10, 2025
Thank you for shopping with Lunaya. We aim to deliver your order as quickly, safely, and discreetly as possible. This Shipping Policy explains how and when your orders will be shipped, what options are available, and what to expect depending on your location.
🚚 1. Shipping Coverage
We currently ship to:
- All regions of the Philippines (Metro Manila, Luzon, Visayas, Mindanao)
📦 2. Processing Time
- Orders are processed within 1 to 3 business days after payment confirmation.
- You will receive an email notification with tracking details once your order is dispatched.
⏱️ 3. Estimated Delivery Times
Within the Philippines
| Region | Estimated Delivery Time | Shipping Method |
|---|---|---|
| Metro Manila | 1-2 business days | 2GO Express, J&T Express |
| Luzon (outside NCR) | 2-4 business days | 2GO Express, J&T Express |
| Visayas | 3-5 business days | 2GO Express, J&T Express |
| Mindanao | 4-6 business days | 2GO Express, J&T Express |
| Remote Areas | 5-10 business days (depending on accessibility) | 2GO Express |
Note: Delays may occur due to customs clearance, local holidays, or force majeure (e.g., typhoons, lockdowns).
📦 4. Shipping Fees
Shipping fees are calculated at checkout based on:
- Destination country or region
- Package weight and dimensions
- Chosen courier and delivery speed
We may offer free shipping for certain local or international orders during promotions.
🤫 5. Discreet Packaging
For your privacy:
- All orders are shipped in plain, unbranded packaging
- The package label will not mention product details or brand
🚫 6. Undeliverable & Returned Packages
If a package is undeliverable due to:
- Incorrect address
- Refused delivery
- Unclaimed at courier branch
… it will be returned to us. You will be contacted to arrange reshipping (fees may apply). If you fail to respond within 10 days, the item may be forfeited without refund.
📬 7. Tracking Your Order
Once your order ships, you will receive a tracking number via email. You can track your package directly via the courier’s website.
If you haven’t received your tracking number within the expected timeframe, please contact us at:
❓ 8. Questions or Special Requests
For delivery instructions, urgent shipping needs, or questions about your shipment, contact our support team:
Email: [email protected]
WhatsApp: +639952645644
Business Hours: Monday–Friday, 9 AM to 6 PM (GMT+8)
