Payment
Payment & Delivery Policy
Effective Date: July 10, 2025
At Lunaya, we are committed to offering secure payment methods and fast, discreet delivery to all our customers in the Philippines and abroad. This page outlines how you can pay for your order and what to expect regarding shipping.
💳 1. Payment Methods
We accept the following payment options:
- GCash / Maya
- Bank transfer (BPI, BDO, Metrobank, UnionBank)
- Cash on Delivery (COD) via selected couriers for eligible items
- Credit/Debit cards (Visa, MasterCard, JCB, American Express)
- Over-the-counter payments via 7-Eleven (via CLiQQ) and remittance outlets
Note: All transactions are processed in Philippine Pesos (PHP) unless otherwise stated. International customers may incur currency conversion fees charged by their bank.
🔒 2. Payment Security
- All online transactions are protected by SSL encryption.
- We do not store your credit/debit card details.
- Payments are processed through trusted third-party payment gateways compliant with PCI-DSS security standards.
🚚 3. Delivery Coverage
We ship to:
- All regions of the Philippines (Metro Manila, Luzon, Visayas, Mindanao)
⏱ 4. Delivery Times
Philippines:
| Area | Estimated Delivery Time | Carriers |
|---|---|---|
| Metro Manila | 1-2 business days | 2GO Express, J&T Express |
| Luzon (outside NCR) | 2–4 business days | 2GO Express, J&T Express |
| Visayas | 3–5 business days | 2GO Express, J&T Express |
| Mindanao | 4-6 business days | 2GO Express, J&T Express |
| Remote Areas | 5–10 business days(depending on accessibility) | 2GO Express |
🤫 5. Discreet Packaging
Your privacy is our priority. All orders are shipped in plain, unbranded packaging without product descriptions. For international shipments, customs forms will use generic item descriptions (e.g., “Women's wellness products”).
💵 6. Shipping Fees
- Local shipping fees are displayed at checkout based on your location and chosen courier.
- International shipping costs vary by destination, weight, and courier service.
- Free shipping promotions may be available on select products or orders above a certain value.
🚫 7. Undeliverable Orders
If an order cannot be delivered due to incorrect address, refusal, or unclaimed package, it may be returned to us. Reshipping fees may apply.
📬 8. Order Tracking
Once shipped, you will receive a tracking number by email. You can track your order directly on the courier’s website.
❓ 9. Questions
If you have questions about payment or delivery, contact our support team:
📧 [email protected]
📞 +639952645644
Business Hours: Monday–Friday, 9 AM – 6 PM (GMT+8)
